These Terms and Conditions (“Terms”) govern your use of the online flower delivery services provided by Flowers Gidea Park. By placing an order with Flowers Gidea Park through our website or any online platform, you agree to comply with and be bound by these Terms. These Terms apply to customers across Gidea Park and the surrounding areas. Please read them carefully before placing your order.
You must be at least 18 years old to place an order through our online flower delivery platform. By placing an order, you confirm that you are legally capable of entering into binding contracts and that you agree to comply with these Terms in full.
1. Browsing and Selection: Customers can view the available flower arrangements, bouquets, and related products on our online store. Each product listing details the description, price, and available delivery options for Gidea Park and the wider area.
2. Placing an Order: Once you have selected your desired products, you must provide accurate delivery details, select a delivery date, and proceed to checkout. Please verify all information before submitting as errors may affect order fulfilment.
3. Order Confirmation: After payment, you will receive an order confirmation via the website. This confirmation serves as acknowledgement of your order, not an acceptance. Acceptance occurs once we dispatch the order from our premises.
4. Delivery: We strive to deliver all orders promptly to customers across Gidea Park and surrounding areas. While we make every reasonable effort to meet requested delivery times and dates, on rare occasions, delays or issues outside of our control may arise, especially during peak periods or adverse weather conditions. If a significant delay occurs, we will notify you as soon as possible and offer options where feasible.
All products are subject to availability. In the event that certain flowers or items are unavailable at the time of order fulfilment, we reserve the right to substitute them with flowers of equal or greater value and quality, maintaining the style and character of the original selection as closely as possible. We will endeavour to inform customers of significant substitutions wherever practicable.
1. Prices: All prices for products and delivery fees are clearly displayed on our online store. Prices are subject to change without prior notice but will not affect orders already placed and accepted.
2. Taxes: Prices include applicable UK VAT unless otherwise stated.
3. Payment Methods: Payment for all online flower deliveries in Gidea Park must be made at the time of order using approved payment methods as set out on the website. These typically include major credit and debit cards, and any other payment services detailed at checkout. Payments are processed securely through encrypted payment gateways.
4. Security: We take reasonable care to make our website secure. All card transactions and personal data are handled through secure, encrypted technology in accordance with UK data protection laws. However, we cannot guarantee absolute security and customers are responsible for maintaining the confidentiality of their account details.
1. Amendments: If you wish to make changes to your order (such as an address amendment or message update), please contact us as soon as possible. We will use reasonable efforts to accommodate amendments; however, changes cannot be guaranteed once the order is being prepared or dispatched.
2. Cancellation Policy: You have the right to cancel your order for online flower delivery in Gidea Park if you provide notice at least 24 hours before the scheduled delivery date and before the flowers have been prepared or dispatched. If preparation or dispatch has already commenced, cancellation may not be possible and no refund will be issued.
3. Custom and Bespoke Orders: Orders for customised or bespoke arrangements (including wedding and event flowers) generally cannot be cancelled or amended once preparation has begun due to the perishable and personalised nature of these products.
4. Refunds: If a cancellation is accepted, refunds will be processed to the original payment method within 3 to 5 working days, subject to your bank’s processing times. Where items are faulty or not as described, customers may be eligible for a replacement or refund in accordance with UK consumer law.
1. Delivery Area: Flower delivery is available across Gidea Park and the nearby areas, as indicated on our website. Delivery to certain postcodes may be subject to additional charges or restrictions, which will be outlined at checkout.
2. Delivery Times: We endeavour to deliver between the time slots selected at checkout. However, precise times cannot be guaranteed. In case the recipient is unavailable at the delivery address, we reserve the right to leave the flowers with a neighbour, in a safe place, or return them to our premises with a message for collection or redelivery, as appropriate.
3. Incorrect or Insufficient Information: If incorrect delivery details are provided, delivery may be delayed or impossible. We do not accept liability for late or undelivered items resulting from incomplete or incorrect delivery information supplied by the customer.
We take pride in offering the freshest flowers for delivery in Gidea Park. Flowers are a perishable product, and some varieties may have a shorter vase life than others. If you are not satisfied with the quality of your order, please notify us within 24 hours of receipt, providing photographic evidence if possible, so we can address your concerns appropriately.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the product is faulty, damaged, or not as described. If your order arrives in poor condition or is incorrect, contact us within 24 hours of delivery for assessment. Where appropriate, we may offer a replacement, partial refund, or full refund in accordance with our customer service policy and UK law.
1. Limitations: To the fullest extent permitted by law, Flowers Gidea Park shall not be liable for any indirect, incidental, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with the provision of online flower delivery services in Gidea Park and the surrounding areas.
2. Maximum Liability: Our maximum liability for any claim relating to the purchase and delivery of flowers is limited to the total amount paid for the applicable order, including delivery charges if relevant.
3. Exclusions: We are not liable for failure to perform or delay in providing services due to circumstances beyond our reasonable control (“force majeure”), including (but not limited to) adverse weather, unavoidable transportation delays, or supplier failures.
You must use our website for lawful purposes only. You agree not to misuse the website, interfere with its operation, or engage in any fraudulent or illegal activity. All content, images, and designs remain the intellectual property of Flowers Gidea Park and must not be reproduced, copied, or distributed without permission.
We process personal data for the purposes of fulfilling your orders and providing online flower delivery in Gidea Park, in accordance with current UK data protection legislation. Please refer to our Privacy Policy for more details on how we handle and protect your information.
Flowers Gidea Park reserves the right to amend these Terms and Conditions from time to time. The latest version will always be available on our website. We recommend reviewing the Terms regularly. Your continued use of our services following updates indicates your acceptance of any revised terms.
If any part of these Terms is deemed unenforceable or invalid, such provision shall be severed, and the remainder of the Terms will remain valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, and any contract for the provision of goods and services by Flowers Gidea Park, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms and Conditions, or require assistance with your online flower delivery order in Gidea Park, please refer to the contact information provided on the Flowers Gidea Park website. Our customer service team is available to assist you with any concerns, feedback, or support you may need.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gidea Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gidea Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
