At Flowers Gidea Park, we take great pride in delivering fresh, beautiful flowers to households and businesses across Gidea Park and surrounding areas. Our fresh flowers guarantee reflects our passion for quality and customer satisfaction. Should you be unsatisfied with your order, please read our policy below outlining how we handle returns, refunds, and complaints.
We carefully pack every bouquet to ensure safe arrival. If your flowers arrive damaged or not up to our high standards, we ask that you notify us on the day of delivery, along with clear photographs showing any issues. Prompt notification helps us resolve the situation as quickly as possible, whether you are receiving flowers at home or at your business premises.
Flowers Gidea Park guarantees that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our flower care tips supplied with your bouquet. Should your flowers wilt or perish within this freshness window after following our care recommendations, please contact us straight away – your satisfaction is our priority.
If the flowers you receive are damaged on arrival or do not meet our freshness promise, you are entitled to request a solution from the following options:
To ensure fair and efficient handling, claims must be made within 48 hours of delivery. Please retain the original flowers and packaging until your case is resolved, as we may need them for inspection or collection.
Your experience matters to us. If you are dissatisfied with any part of our product or service—including late delivery, bouquet quality, or communication—please contact our team with full details and supporting evidence where possible (such as photographs). We aim to respond to all complaints within one working day and resolve them to your satisfaction as soon as possible, in line with our fresh flowers guarantee for the Gidea Park community.
Flowers Gidea Park is proud to serve the local area as a trusted, established florist. We work hard to ensure bouquets for both homes and businesses exceed expectations. Our returns, refunds and complaints policies are designed with your peace of mind in mind, reflecting our commitment to excellent floristry and customer care.
If you have any questions about our policies or about caring for your flowers, please reach out to our friendly team. We are always happy to help and to ensure your experience with Flowers Gidea Park is a positive one.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
